Our Story
A Home Built on Patience and Respect
Hei Lok was founded on the belief that later years should feel like an arrival, not a compromise.
Back to HomeWho We Are
How Hei Lok Came to Be
Hei Lok — 喜樂, meaning "joy and contentment" — opened in Kowloon Tong after years of conversations with older adults who wanted something the city's larger facilities rarely offered: a place that felt genuinely like home.
Our founders had watched their own parents navigate a system built more for efficiency than for ease. They noticed that what seniors wanted most was not complicated — familiar food, a peaceful garden, a face they recognised every morning. Hei Lok was built to provide exactly those things, without surplus formality or institutional distance.
We opened our doors in Kowloon Tong because the neighbourhood itself carries a particular calm — tree-lined streets, a manageable pace, and easy connections to the rest of Hong Kong for visiting family.
Our Mission
To offer older adults in Hong Kong a dignified, unhurried daily life — with proper meals, outdoor space and considerate support woven naturally into each day.
Our Vision
A Kowloon Tong where seniors feel fully at home in their surroundings — connected to community, comfortable in their routines and supported without feeling managed.
Our Values
Patience, warmth, honesty and a quiet attentiveness to what each resident actually needs — not what a checklist says they should have.
The People Behind Hei Lok
A Small Team with a Great Deal of Care
Our team is deliberately small — everyone knows every resident by name, and there are no handover gaps between shifts that matter.
Chan Wai-Ling
Residence Director
Wai-Ling spent fifteen years in Hong Kong's social care sector before joining Hei Lok. She knows that the quality of a residence shows itself most clearly in its quietest moments.
Lam Ho-Yuen
Head of Dining
Ho-Yuen trained in Cantonese home cooking and has spent years perfecting the kind of food that reminds residents of their own kitchens. He takes personal preferences very seriously.
Yip Man-Kei
Resident Wellbeing Coordinator
Man-Kei manages daily activities and keeps a quiet eye on how each resident is doing. She is usually the first person a new resident gets to know properly.
Our Standards
How We Keep Things Right
Consistency and care are not accident — they come from clear standards applied day after day, by people who take them personally.
Monthly Resident Reviews
Each month, we sit down with residents and, where they wish, their families, to ask how things are going. Feedback shapes how we work.
Food Safety Compliance
Our kitchen follows the Hong Kong Centre for Food Safety guidelines. Ingredients are sourced fresh and dietary records are kept for every resident.
Daily Housekeeping Protocol
Rooms are cleaned each morning on a structured checklist. Linen is changed twice weekly or on request, and communal spaces are maintained throughout the day.
Privacy and Dignity
Staff are trained to knock, ask permission and respect that each room is a private home. Personal information is held securely and shared only with those the resident has authorised.
Safety and Emergency Readiness
The building meets current Hong Kong fire safety regulations. Staff hold first aid certificates and emergency procedures are reviewed annually with all team members.
Ongoing Staff Development
All care and hospitality staff complete regular training in elder wellbeing, communication and cultural sensitivity — because good intentions are sharpened by proper preparation.
Senior Living in Kowloon Tong — What Hei Lok Stands For
Hei Lok occupies a position in Kowloon Tong that few senior living communities in Hong Kong can claim: genuinely residential in feel, deeply rooted in Cantonese culture and practical in its daily arrangements. Our community is not a nursing home and it is not a hotel. It is a home for adults who want support to be present but not prominent.
The dining hall is the heart of the building. Meals are prepared by cooks who understand that rice congee made properly is an act of care, and that a familiar taste matters more than a restaurant-quality plate. Afternoon tea — dim sum, conversation, the particular warmth of a shared table — happens every day without exception.
The gardens and courtyards are maintained year-round. They are not decorative. Residents use them every morning, whether for a walk, for light potting work or simply for a seated hour in the open air. We believe that access to outdoor space is not a luxury for older adults in a city like Hong Kong — it is a basic part of living well.
Come and See What We Mean
Words describe a place, but a visit shows it. We welcome you and your family on any weekday morning for an informal look around and a cup of tea.
Arrange a Visit